Smashing Podcast Episode 58 With Debbie Levitt: What Is CX Design?

In this episode of the Smashing Podcast, we ask what is Customer Experience design, and how does it differ from User Experience design? Vitaly Friedman talks to expert Debbie Levitt to find out.In this episode of the Smashing Podcast, we ask what is Customer Experience design, and how does it differ from User Experience design? Vitaly Friedman talks to expert Debbie Levitt to find out. Show Notes Debbie on LinkedIn Debbie on YouTube Weekly Update “Building Complex Forms In Vue,” written by Olufunke Moronfolu “A Pragmatist’s Guide To Lean User Research,” written by Paul Boag “What Leonardo Da Vinci Can Teach Us About Web Design,” written by Frederick O’Brien “Full Stack GraphQL With Next.js, Neo4j AuraDB And Vercel,” written by William Lyon “Internationalization In Next.js 13 With React Server Components,” written by Jan Amann Transcript Vitaly Friedman: She’s a Customer Experience and User Experience Strategist, Researcher, Designer, and Trainer. She spends most of her time helping companies of all sizes, big and small and large, medium, transform towards a customer-centric approach. Now she’s been teaching how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in, of course, great customer experiences. Now she lives east